9bdtk Privacy Policy

This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal data by 9bdtk ("we", "us", "our") in connection with the operation of the 9bdtk platform at 9bdtk.net. By registering an account or continuing to use the 9bdtk platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

This Policy should be read alongside the 9bdtk Terms & Conditions and Responsible Gaming Policy. Where any conflict arises between this Policy and those documents, this Policy takes precedence with respect to data privacy matters.

1. Information We Collect

9bdtk collects personal data in two principal ways: information you provide to us directly, and information collected automatically through your use of the platform. The categories of data we may hold about you are set out below.

1.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, residential address, email address, Bangladesh mobile number, and chosen username at the point of account creation.
• Identity verification (KYC) documents: Copies of government-issued photo identification (National Identity Card, passport), proof of address documents, and payment method confirmation documents submitted in response to verification requests.
• Payment data: Mobile financial service account details (bKash, Nagad, Rocket, Upay mobile numbers), bank account details for bank transfer transactions, and transaction references. We do not store full card numbers or CVV codes.
• Communications data: The content of messages sent to 9bdtk customer support via live chat, email, or any other channel, together with the date, time, and subject matter of those communications.
• Responsible gaming data: Information you submit when setting deposit limits, time-out periods, or requesting self-exclusion through your account settings or via the support team.

1.2 Data Collected Automatically

• Device and access data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage and behavioural data: Pages visited, features used, session duration, click-stream data, search queries entered on the platform, game titles played, and betting market selections viewed.
• Transaction data: A full log of all deposits, withdrawals, bets placed, casino wagers, bonus activities, and account balance changes associated with your account.
• Cookie and tracking data: Information collected via cookies, web beacons, pixels, and similar technologies as described in Section 5 of this Policy.
• Location data: General geographic location inferred from your IP address for the purpose of jurisdictional compliance and fraud prevention. We do not collect precise GPS-level location data.

2. How We Use Your Data

9bd tk processes your personal data for the following purposes:

Purpose	Data Categories Used	Legal Basis
Account registration and identity verification	Registration data, KYC documents	Contractual necessity; legal obligation
Processing deposits, withdrawals, and betting transactions	Payment data, transaction data	Contractual necessity
Fraud detection and prevention	Device data, IP address, transaction data, usage data	Legitimate interest; legal obligation
Responsible gaming monitoring and enforcement	Responsible gaming data, transaction data, usage data	Legal obligation; legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity; legitimate interest
Platform personalisation and improvement	Usage data, cookie data, behavioural data	Legitimate interest; consent
Promotional communications (where opted in)	Email address, mobile number, usage preferences	Consent
Regulatory compliance and audit	All categories as required	Legal obligation

9bdtk will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.

3. Legal Basis for Processing

Every processing activity carried out by 9bdtk rests on one or more of the following recognised legal bases:

• Contractual necessity: Processing that is required to perform the contract between 9bdtk and you as a registered player — including account creation, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, age verification mandates, and other statutory obligations applicable to the jurisdiction in which 9bdtk operates.
• Legitimate interests: Processing carried out to pursue 9bdtk's legitimate business interests, including platform security, fraud prevention, responsible gaming monitoring, service improvement, and internal analytics — provided those interests do not override your fundamental privacy rights.
• Consent: Processing for optional purposes such as marketing communications, personalised promotions, and non-essential cookies, where you have given specific, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Data Sharing & Disclosure

9bdtk does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. We may, however, share your data with the following categories of recipients in the circumstances described below:

4.1 Service Providers and Technology Partners

We engage carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include payment processing partners (including the technical infrastructure supporting bKash, Nagad, Rocket, and Upay transactions), KYC and identity verification service providers, cloud hosting and infrastructure providers, customer support platform operators, and cybersecurity service providers. All such partners are contractually prohibited from using your data for any purpose other than the specific service they provide to 9bdtk.

4.2 Game Studios and Content Providers

Third-party game studios whose titles are available on 9bdtk — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive session-level technical data necessary to deliver their games and calculate game outcomes. These studios do not receive your full personal profile or payment details.

4.3 Legal and Regulatory Disclosure

9bdtk may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of 9bdtk, its players, or the public. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

4.4 Business Transfers

In the event that 9bdtk undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected under terms no less protective than this Policy.

5. Cookies & Tracking Technologies

9bdtk uses cookies and similar tracking technologies to operate and improve the platform, authenticate your sessions, remember your preferences, and understand how players interact with our service. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your account preferences, language settings, and interface customisations between sessions.
• Analytics cookies: Used to collect anonymised or pseudonymised data about how players navigate the 9bdtk platform, which pages attract the most engagement, and where technical errors occur. This data is used exclusively to improve platform quality.
• Marketing and preference cookies: Used, with your consent, to deliver personalised promotional content and to measure the effectiveness of 9bdtk's marketing activities. These are not activated without your explicit opt-in.

6. Data Retention

9bdtk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. Our general retention principles are as follows:

• Active account data: Retained for the duration of your account relationship with 9bdtk and for a period of up to 7 years following account closure, to satisfy AML record-keeping and tax compliance requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission, in accordance with standard financial services compliance practice.
• Transaction records: Full transaction logs are retained for 7 years from the date of each transaction to support audit, dispute resolution, and regulatory reporting obligations.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless the communication relates to a dispute or legal matter that requires a longer retention period.
• Marketing consent records: Retained for the duration of your consent and for 2 years thereafter as evidence of that consent.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal data once anonymisation is complete.

When personal data reaches the end of its applicable retention period and there is no ongoing legal or regulatory requirement to retain it, 9bdtk will securely delete or permanently anonymise that data.

7. Your Data Rights

As a 9bdtk player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or in writing at [email protected]. We will respond to valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that 9bdtk holds about you, together with information about how that data is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For account-level data such as your name, address, or contact details, you may also update information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. This right is subject to overriding legal obligations that require us to retain certain data.
• Right to restriction of processing: You may ask us to pause processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object at any time to processing of your personal data based on legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes.
• Rights related to automated decision-making: If 9bdtk makes decisions about you solely by automated means that produce significant effects — such as account restriction triggered by automated fraud detection — you have the right to request human review of that decision.

8. Data Security Measures

9bdtk employs a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include but are not limited to the following:

• Transport encryption: All data transmitted between your device and the 9bdtk platform is encrypted using 256-bit SSL/TLS protocols. Our SSL certificate is maintained with a recognised certificate authority and is renewed proactively.
• Data at rest encryption: Sensitive personal data stored in 9bdtk databases — including KYC documents, payment references, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within 9bdtk's internal systems is restricted on a strict need-to-know basis. Staff with legitimate access undergo regular security awareness training and are subject to confidentiality obligations.
• Intrusion detection and monitoring: 9bdtk operates continuous monitoring of its infrastructure for anomalous access patterns, attempted intrusions, and unusual data egress events.
• Password security: Player passwords are stored as salted cryptographic hashes. Plain-text passwords are never stored or transmitted internally. We encourage players to enable two-factor authentication (2FA) where available.
• Vulnerability management: 9bdtk conducts regular security assessments and applies security patches on a prioritised basis in response to identified vulnerabilities.

While 9bdtk takes all reasonable precautions to protect your data, no internet-connected system can guarantee absolute security. In the event of a data security incident that is likely to result in a significant risk to your rights or interests, 9bdtk will notify affected players without undue delay and take all appropriate remedial action.

9. Third-Party Services

The 9bdtk platform may contain references to or integrations with third-party services, including payment gateways, game content providers, and analytics tools. This Privacy Policy applies solely to personal data processed by 9bdtk. It does not govern the data practices of any third-party service providers, game studios, or payment service operators whose products are accessible through or integrated with the 9bdtk platform.

When you use a third-party payment service such as bKash, Nagad, Rocket, or Upay to deposit or withdraw funds, your transaction with that provider is governed by that provider's own privacy policy and terms of service. 9bdtk receives only the transaction confirmation data necessary to credit or debit your 9bdtk account and does not have visibility into the full data exchange between you and your mobile financial service provider.

Similarly, when you play a game developed by a third-party studio such as Pragmatic Play, Evolution Gaming, or Spribe, that studio's software may process technical session data in accordance with its own data practices. 9bdtk selects game studio partners who maintain appropriate data security standards, but we recommend reviewing the privacy documentation of any third-party provider whose services you use.

10. Policy Updates & Contact

9bdtk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made to this Policy, we will notify registered players by email or via an on-site notification banner, and we will update the effective date shown at the top of this page. Your continued use of the 9bdtk platform after the effective date of any revised Policy constitutes your acknowledgement of and agreement to the updated terms.

We encourage you to review this Privacy Policy periodically. If you disagree with any material change to this Policy, you have the right to close your account in accordance with the account closure provisions of the 9bdtk Terms & Conditions.

10.1 How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data is being handled, please contact the 9bdtk Data Support team through any of the following channels:

• Live Chat: Available 24/7 directly on the 9bdtk platform — the fastest way to reach our support team.
• Email: [email protected] — please include "Privacy Request" in the subject line for data-related enquiries.
• Support Hours: Around the clock, every day of the year, including Bangladesh public holidays. Bangladesh Standard Time (BST, UTC+6).

9bdtk aims to acknowledge all privacy-related requests within 5 business days and to resolve them fully within 30 calendar days of receipt. For complex requests, we may extend this period by up to an additional 60 days, in which case we will inform you of the extension and the reasons for it within the initial 30-day window.